The Marathon of Queries

In the bustling city of Tokyo, DELIGHT Inc. began its journey as an organizer of marathon events. The team, led by the visionary Mr. Hiroyuki ANNO, faced a recurring challenge: an influx of calls whenever the weather forecast predicted rain on race days. Callers, anxious about the event status, flooded their lines with similar queries.

The Birth of an Idea

Amidst this chaos, Mr. ANNO, a technical wizard with a background in AI and call center operations, saw an opportunity. Why not automate the responses to these repetitive questions? This idea sparked the genesis of an innovative solution – a multilingual phone bot that could handle a range of inquiries efficiently.

The Technological Leap

Leveraging his AI expertise, Mr. ANNO and his team developed an automated service capable of understanding and responding in 30 different languages. This breakthrough wasn't just a tool for their marathon events; it had the potential to revolutionize customer service in high-volume call centers worldwide.

Global Outreach

The bot, designed to cater to phone numbers from 50 countries, was a game-changer. DELIGHT Inc. transitioned its business model to a B2B SaaS platform, offering this service to other companies grappling with similar challenges. Their solution was not just a product but a bridge connecting businesses and customers across linguistic and geographic divides.

The Market Echo

The call center market, burgeoning and projected to reach $500 billion by 2027, presented a fertile ground for DELIGHT Inc.'s innovation. Their solution resonated with companies seeking to enhance user satisfaction and streamline workflows for valued customers.

Partnerships and Progress

Soon, DELIGHT Inc. formed partnerships with various organizations, from small enterprises to multinational corporations. Each collaboration was a testament to the universal need for efficient and empathetic customer communication.

The Ripple Effect

The impact of DELIGHT Inc.'s innovation was profound. Companies saw a significant increase in customer satisfaction. Users, once frustrated by long wait times, now experienced prompt, accurate responses in their native languages.

Looking Ahead

As DELIGHT Inc. continues to grow, its journey from a local marathon event organizer to a global technology leader remains a source of inspiration. The company, under Mr. ANNO's leadership, stands as a beacon of innovation, emphasizing the power of collaboration and the endless possibilities that arise when technology is harnessed to meet human needs.

Revolutionizing Everyday Experiences with Seamless Technology

Delight Inc. is a forward-thinking technology company dedicated to enhancing everyday experiences through seamless, intuitive solutions. We tackle the challenge of fragmented and inefficient digital ecosystems by creating personalized, integrated platforms that simplify tasks, optimize productivity, and bring genuine joy to users. Our focus is on designing products that not only meet functional needs but also foster emotional connections, offering users moments of delight throughout their day. By combining cutting-edge technology with a deep understanding of human behavior, Delight Inc. is reshaping how people interact with the world, ensuring that technology works in harmony with their lives.

Product & Service: Our Vision to Tackle the Problem

• DELIGHT Call Automation: This solution automates contact center operations, handling customer inquiries in over 30 languages using AI. It significantly reduces contact center costs by up to 70%.
• Multimedia Channel Support: This service manages inquiries from various channels such as website chats, Facebook Messenger, and smart speakers. It enhances workforce management by streamlining communication across multiple platforms.
• Finance Customer Service: Delight Inc. provides 24/7 automated, multilingual support for the financial sector. This ensures efficient and secure client communication.
• Hospitality Service Solutions: This service improves operational efficiency and customer satisfaction in the hospitality industry through automated communication handling.
• Airline Customer Service: Delight Inc. offers 24/7 multilingual support for airlines, managing flight changes, lost baggage, and prioritizing urgent inquiries

How it works

Achievements and Highlights of Delight Inc.

• Identified a Need: The idea for DELIGHT originated from a real-life problem during the 2015 International Running event in Hiroshima, Japan.
• Event Producer's Challenge: Hiro Anno, an event producer, faced the challenge of managing panic and an influx of calls during extreme weather.
• Conceptualized a Solution: The need for a service to manage calls and provide information during crises was identified.
• Personal Experience: Hiro's personal experience highlighted the necessity for a better call center service.
• Creation of DELIGHT: DELIGHT was created to offer a superior call center experience, combining efficiency with the human touch.

Read More

Delight's Solutions:

DELIGHT Call Automation: Automates contact center operations, handling inquiries in over 30 languages using AI, reducing costs by up to 70%.

Multimedia Channel Support: Manages inquiries from various channels like website chats and smart speakers, enhancing communication efficiency.

Finance Customer Service: Provides 24/7 automated, multilingual support for the financial sector.

Hospitality Service Solutions: Improves operational efficiency and customer satisfaction in the hospitality industry.

Airline Customer Service: Offers 24/7 multilingual support for airlines, managing flight changes and lost baggage.

Born from Crisis: The Origins of Delight Inc.

Delight Inc. was born from a real-life problem during the 2015 International Running event in Hiroshima, Japan. Hiro Anno, an event producer, faced the challenge of managing panic and an influx of calls during extreme weather. This experience highlighted the need for a service to manage calls and provide information during crises.

Hiro's personal experience underscored the necessity for a better call center service. He envisioned a solution that combined efficiency with the human touch, leading to the creation of DELIGHT. This service was designed to offer a superior call center experience, addressing the needs of customers in a more delightful and effective manner.

Transforming Customer Service: Partnering with Delight Inc.

Partnering with Delight Inc. means joining forces with a company dedicated to transforming customer service through innovative solutions. Our mission is to address the challenges faced by businesses in managing customer interactions efficiently and effectively. We offer cutting-edge technologies like DELIGHT Call Automation, which reduces contact center costs by up to 70% while providing multilingual support. Our solutions ensure that your customers receive timely and accurate information, enhancing their overall experience. By partnering with us, you gain access to a team committed to continuous improvement and excellence, combining the efficiency of AI with the human touch to keep your business ahead in a competitive market.

Read More About Partnering with Delight Inc.

Let's Collaborate with Delight Inc.

Partner with Delight Inc. to elevate your customer service experience. Our innovative technologies and solutions enhance efficiency and satisfaction, creating a more effective and delightful call center. Together, we can achieve excellence and stay ahead in a competitive market. Contact us today and let's make a difference!

Contact Sales